@import url('https://fonts.googleapis.com/css2?family=Noto+Sans+KR:wght@400;500;600;700;800&display=swap');
:root{--purple:#6551c9;--purple-dark:#4837a0;--purple-light:#eeebfb;--ink:#242733;--muted:#747989;--border:#e7e8ee;--bg:#f6f7fa;--white:#fff;--green:#16795a;--red:#c34848;--amber:#99671e;--shadow:0 3px 12px #24273305;font-family:'Noto Sans KR',Arial,sans-serif;color:var(--ink);font-size:14px;background:var(--bg);font-synthesis:none}*{box-sizing:border-box}body{margin:0}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #b0a0ff;outline-offset:3px}button{color:inherit}svg{width:20px;height:20px;stroke:currentColor;stroke-width:1.7;fill:none;stroke-linecap:round;stroke-linejoin:round;flex:none}.skip{position:fixed;left:14px;top:-80px;padding:12px;background:var(--ink);color:#fff;z-index:100}.skip:focus{top:10px}.sidebar{width:224px;background:#fff;border-right:1px solid var(--border);position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;padding:32px 18px 22px;z-index:15}.brand{font-size:31px;font-weight:800;letter-spacing:-1.8px;color:var(--purple);padding-left:17px}.brand sup{font-size:10px;vertical-align:top;position:relative;top:7px;letter-spacing:0}.workspace-label{padding:27px 17px 26px;color:#9b9ba8;letter-spacing:1.6px;font-size:9px;font-weight:700}.workspace-label span{display:block;color:var(--muted);font-size:12px;letter-spacing:0;margin-top:7px}.sidebar nav{display:grid;gap:7px}.nav-link{display:flex;align-items:center;gap:12px;border-radius:8px;padding:13px 16px;color:#6b6d7a;font-weight:500}.nav-link.active{background:var(--purple-light);color:var(--purple-dark);font-weight:700}.nav-link:hover{background:#f5f3fc}.nav-counter{margin-left:auto;min-width:21px;background:#fff;padding:1px 5px;text-align:center;border-radius:5px;font-size:11px}.sidebar-bottom{margin-top:auto;padding:22px 15px 0;font-size:12px;color:var(--purple)}.sidebar-bottom p{color:var(--muted);font-size:11px;line-height:1.8;margin:10px 0 19px}.sidebar-bottom a{font-size:12px;color:#606372}.mode-dot{display:inline-block;width:6px;height:6px;background:var(--purple);border-radius:50%;margin-right:5px}.workspace{margin-left:224px;min-height:100vh}.topbar{height:73px;border-bottom:1px solid var(--border);background:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 34px}.breadcrumb{font-size:12px;color:#858996}.breadcrumb span{margin:0 13px;color:#c5c7cf}.topbar-right{display:flex;align-items:center;gap:14px;font-size:12px}.demo-pill{padding:5px 9px;background:#f3f1fa;color:var(--purple);border-radius:4px;font-size:11px;font-weight:600}.staff-avatar{width:31px;height:31px;border-radius:50%;background:#eeedf4;display:grid;place-items:center;color:#777381;font-size:12px}.preview-notice{background:#f0eef9;color:#72698e;padding:10px 34px;font-size:11px;line-height:1.7}.preview-notice>span{margin-right:6px}main{padding:30px 32px 44px;max-width:1820px;margin:auto}main:focus{outline:none}.page-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin:0 0 24px}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.7px;color:var(--purple)}h1{font-size:26px;letter-spacing:-1.2px;margin:6px 0 8px;line-height:1.3}h2{font-size:17px;letter-spacing:-.5px;margin:0}h3{font-size:14px;letter-spacing:-.3px;margin:0}p{line-height:1.7}.page-heading p{margin:0;color:var(--muted);font-size:12px}.heading-actions{display:flex;gap:8px;flex-wrap:wrap}.button{display:inline-flex;align-items:center;justify-content:center;gap:7px;border-radius:7px;padding:10px 14px;font-size:12px;font-weight:600;border:1px solid var(--border);background:#fff;line-height:1.5}.button svg{width:16px;height:16px}.button.primary{background:var(--purple);border-color:var(--purple);color:#fff}.button.primary:hover{background:var(--purple-dark)}.button.soft{background:var(--purple-light);border-color:var(--purple-light);color:var(--purple-dark)}.button.ghost{background:transparent}.button.danger{color:var(--red)}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:24px}.stat{background:#fff;border:1px solid var(--border);border-radius:10px;padding:19px 21px;display:flex;justify-content:space-between;align-items:center;box-shadow:var(--shadow)}.stat-label{color:#6a6f80;font-size:12px}.stat-number{font-size:28px;font-weight:700;letter-spacing:-.6px;margin-top:5px}.stat-number small{font-size:12px;font-weight:400;color:#a0a3ae;margin-left:7px}.stat-icon{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;background:var(--purple-light);color:var(--purple)}.stat:nth-child(2) .stat-icon{background:#fff5e6;color:#b27d28}.stat:nth-child(3) .stat-icon{background:#edf5ff;color:#4b80b8}.stat:nth-child(4) .stat-icon{background:#eaf6f1;color:#408b6d}.queue-layout{display:grid;grid-template-columns:minmax(0,1.04fr) minmax(395px,1fr);gap:20px;align-items:start}.panel{background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow);overflow:hidden}.panel-heading{padding:19px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px}.panel-heading h2{font-size:15px}.panel-heading .count{color:var(--purple);font-size:13px;margin-left:7px}.panel-caption{font-size:11px;color:var(--muted)}.queue-tools{padding:17px 18px 0}.search-box{display:flex;align-items:center;gap:8px;border:1px solid var(--border);background:#fcfcfe;border-radius:7px;padding:0 12px}.search-box svg{width:17px;color:#9498a6}.search-box input{width:100%;min-width:0;border:0;background:transparent;padding:12px 0;font-size:12px;outline:none}.filters{display:flex;gap:8px;margin-top:10px}.filters select{flex:1;min-width:0;background:#fff;padding:8px 9px;border:1px solid var(--border);border-radius:5px;color:#606574;font-size:11px}.status-tabs{display:flex;gap:3px;overflow:auto;border-bottom:1px solid var(--border);padding:0 17px;margin-top:14px;scrollbar-width:thin}.status-tab{white-space:nowrap;padding:12px 7px;background:none;border:0;border-bottom:2px solid transparent;color:#818493;font-size:11px}.status-tab.active{border-bottom-color:var(--purple);color:var(--purple);font-weight:700}.status-tab span{margin-left:4px;color:inherit}.ticket-list{max-height:920px;overflow:auto}.ticket-row{display:block;width:100%;text-align:left;padding:18px 20px 17px;border:0;border-bottom:1px solid #ececf2;background:#fff;border-left:3px solid transparent}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#faf9ff}.ticket-row.selected{background:#f6f4fe;border-left-color:var(--purple)}.ticket-row-top{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:10px;color:#9294a1}.ticket-row-top>span{display:flex;gap:6px;align-items:center;min-width:0}.source-badge{color:#88869c;background:#f0eff5;padding:2px 5px;border-radius:3px;font-size:9px;white-space:nowrap}.source-badge.portal{background:#e6f4ed;color:#388569}.ticket-id{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-store{display:flex;align-items:center;gap:6px;font-size:14px;font-weight:700;margin:10px 0 6px}.urgent{background:#fff0ee;color:#bd5750;padding:2px 5px;font-size:10px;border-radius:3px;font-weight:600}.ticket-product{color:#787d8c;font-size:11px;margin-bottom:7px}.ticket-symptom{color:#535766;font-size:12px;line-height:1.6;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-row-bottom{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-top:13px;font-size:10px;color:#8b8f9d}.stage{display:inline-flex;align-items:center;gap:4px;border-radius:5px;background:#f0eef9;color:var(--purple);padding:4px 7px;font-size:10px;line-height:1.35;white-space:nowrap;font-weight:600}.stage.received{background:#fff3e2;color:#ae741c}.stage.en_route,.stage.in_service{background:#eaf2ff;color:#417db7}.stage.completed{background:#e8f4ee;color:#31816b}.list-summary{border-top:1px solid var(--border);padding:12px 19px;color:#9598a4;font-size:10px}.empty{padding:42px 22px;text-align:center;color:#8b8c9b;font-size:12px;line-height:1.9}.empty svg{display:block;margin:0 auto 14px;width:30px;height:30px;color:#c1b7e9}.empty strong{display:block;color:#555968;font-size:14px;margin-bottom:7px}.detail{scroll-margin-top:18px}.detail-head{padding:20px 22px;border-bottom:1px solid var(--border)}.detail-head-top{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:10px;color:#9295a1}.detail-head h2{font-size:19px;margin:10px 0 8px}.detail-head-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px;color:#9598a4;font-size:10px}.detail-head .button{padding:7px 9px;font-size:10px}.detail-section{padding:21px 22px;border-bottom:1px solid var(--border)}.detail-section:last-child{border-bottom:0}.section-title{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:15px}.section-title h3{display:flex;gap:7px;align-items:center}.section-title svg{width:16px;height:16px;color:#9590ac}.section-title>span{font-size:10px;color:#9296a3}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px 20px;margin:0}.info-grid>div.full{grid-column:1/-1}.info-grid dt{font-size:10px;color:#9094a1;margin-bottom:5px}.info-grid dd{margin:0;font-size:12px;overflow-wrap:anywhere;color:#555867}.product-card{display:flex;align-items:center;gap:14px;margin-bottom:15px;padding:13px;border:1px solid var(--border);border-radius:8px;background:#fbfbfd}.product-image{width:74px;height:82px;object-fit:contain;mix-blend-mode:multiply;background:#f8f8fa;border-radius:5px;padding:3px}.product-placeholder{width:74px;height:82px;display:grid;place-items:center;background:#f2f2f6;border-radius:5px;color:#b0acbf;font-size:10px}.product-card h4{font-size:13px;margin:0 0 5px}.product-card p{font-size:11px;color:#7c8190;margin:0}.product-spec{font-size:10px;display:inline-block;background:#fff;border:1px solid var(--border);padding:3px 5px;margin-top:6px;border-radius:3px;color:#7d758c}.fault-box{background:#f8f6ff;border-left:2px solid #ad9ce4;padding:11px 13px;margin-top:13px;border-radius:0 6px 6px 0;font-size:12px;line-height:1.8;color:#65578a}.fault-box b{display:block;font-size:10px;color:#8f82b1;margin-bottom:3px}.description{margin:10px 0 0;white-space:pre-wrap;font-size:12px;color:#717683;line-height:1.8}.attachment-empty{display:flex;gap:7px;align-items:center;font-size:10px;color:#9a9da9;margin-top:11px}.attachment-empty svg{width:14px;height:14px}.field-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 12px}.field-grid>label,.field-grid>.field{display:flex;flex-direction:column;gap:7px;color:#6c7180;font-size:11px;min-width:0}.field-grid .full{grid-column:1/-1}.field-grid input,.field-grid select,.note-form textarea{width:100%;min-width:0;border:1px solid #dddfe8;background:#fff;border-radius:6px;padding:10px;color:#454958;font-size:12px}.time-range{display:flex;align-items:center;gap:7px}.time-range input{min-width:0}.field-hint{font-size:10px;color:#9996a8;margin:11px 0 0;line-height:1.8}.save-bar{margin-top:16px;display:flex;align-items:center;justify-content:space-between;gap:12px}.save-state{font-size:10px;color:#969aaa}.save-state.dirty{color:#aa7b28}.save-bar .button{min-width:104px}.form-error{font-size:11px;color:#bc4e4e;line-height:1.7;margin-top:12px}.form-error:empty{display:none}.refresh-notice{background:#fff7e8;padding:12px 16px;color:#92703c;font-size:11px;line-height:1.8;border-bottom:1px solid #f1e6d0}.refresh-notice button{display:inline;padding:0;background:none;border:0;text-decoration:underline;color:#886321;margin-left:5px;font-size:11px}.refresh-notice[hidden]{display:none}.note-caption{font-size:10px;color:#9994a7}.note-form textarea{resize:vertical;min-height:76px;line-height:1.8}.note-form-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:8px;gap:10px;font-size:10px;color:#9295a2}.note-form-bottom .button{padding:7px 12px;font-size:11px}.note-list{margin-top:17px;display:grid;gap:10px}.note{border:1px solid var(--border);border-radius:7px;padding:11px 12px;background:#fdfdfd}.note-meta{display:flex;justify-content:space-between;gap:8px;font-size:9px;color:#999da9}.note-meta b{font-size:10px;color:#777083;font-weight:500}.note p{margin:6px 0 0;font-size:12px;color:#606675;white-space:pre-wrap;overflow-wrap:anywhere}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:flex;gap:10px;padding:0 0 17px;position:relative}.timeline li:before{content:'';width:7px;height:7px;flex:none;margin-top:5px;border-radius:50%;background:#c5bddc;z-index:1}.timeline li:after{content:'';position:absolute;left:3px;top:10px;bottom:0;width:1px;background:#ece7f4}.timeline li:last-child{padding-bottom:0}.timeline li:last-child:after{display:none}.timeline li:first-child:before{background:var(--purple)}.timeline strong{display:block;font-size:11px;font-weight:500}.timeline time{font-size:9px;color:#9b9dac;margin-top:3px;display:block}.cards-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.engineer-card{padding:23px}.engineer-profile{display:flex;gap:13px;align-items:center;margin-bottom:20px}.engineer-avatar{width:48px;height:48px;border-radius:13px;display:grid;place-items:center;background:var(--purple-light);color:var(--purple);font-weight:700}.engineer-profile h2{font-size:17px}.engineer-profile p{margin:5px 0 0;font-size:11px;color:var(--muted)}.workload{display:flex;gap:30px;background:#f8f8fc;padding:15px;border-radius:7px;margin-bottom:16px}.workload strong{font-size:22px;display:block}.workload span{font-size:10px;color:#9396a5}.mini-ticket{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:13px 0;border-top:1px solid var(--border)}.mini-ticket strong{font-size:12px}.mini-ticket p{font-size:10px;margin:4px 0 0;color:#9295a2}.mini-ticket .button{font-size:10px;padding:5px 9px}.section-stack{display:grid;gap:22px}.customer-summary{padding:24px;display:flex;gap:28px;align-items:center}.customer-avatar{width:52px;height:52px;border-radius:12px;background:var(--purple-light);color:var(--purple);display:grid;place-items:center;font-weight:700;font-size:19px}.customer-summary h2{font-size:19px;margin-bottom:7px}.customer-summary p{margin:0;color:var(--muted);font-size:12px}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px}thead{background:#fafafe;color:#8d91a0;font-size:10px}th{font-weight:500;text-align:left;padding:13px 19px;border-bottom:1px solid var(--border);white-space:nowrap}td{padding:17px 19px;border-bottom:1px solid var(--border);color:#646978}tbody tr:last-child td{border:0}td strong{color:#393e4c;font-size:12px;font-weight:500}td small{font-size:10px;display:block;margin-top:5px;color:#969aa7}.table-empty{padding:34px;text-align:center;color:#9b9eaa;font-size:12px}.readonly-note{font-size:12px;color:#888698;line-height:1.8;margin-top:15px}.toast{position:fixed;bottom:24px;left:calc(50% + 100px);transform:translateX(-50%) translateY(20px);opacity:0;pointer-events:none;color:#fff;background:#302d42;padding:13px 20px;border-radius:8px;z-index:99;box-shadow:0 5px 24px #29233622;font-size:12px;max-width:90vw;transition:.2s}.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}footer{padding:0 32px 28px;color:#a1a3af;font-size:10px;line-height:1.8}dialog{width:min(540px,calc(100% - 36px));border:1px solid var(--border);padding:29px;border-radius:15px;box-shadow:0 20px 80px #28213b33;color:var(--ink)}dialog::backdrop{background:#28243c70;backdrop-filter:blur(2px)}.dialog-close{position:absolute;right:16px;top:12px;background:none;border:0;font-size:25px;color:#92909d}.dialog-content h2{font-size:21px;margin:12px 0}.dialog-content>p{font-size:12px;color:#878895}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:22px}.customer-preview{margin-top:20px;border:1px solid var(--border);border-radius:10px;overflow:hidden}.customer-preview-head{background:#f7f5fe;padding:17px 19px}.customer-preview-head h3{font-size:15px;margin:9px 0 4px}.customer-preview-head p{font-size:11px;color:#81778f;margin:0}.customer-preview-body{padding:20px}.customer-preview .engineer-profile{margin:0 0 17px}.customer-preview .engineer-avatar{width:40px;height:40px}.preview-appointment{padding:12px;background:#f8f8fb;border-radius:6px;margin-bottom:17px;font-size:12px;color:#787487}.preview-note{font-size:10px;line-height:1.8;color:#9792a4;margin:17px 0 0}.error-page{padding:50px;background:#fff;border:1px solid var(--border);border-radius:10px}.error-page h1{font-size:24px}.error-page p{color:var(--muted)}
@media(min-width:1600px){main{padding:34px 44px 50px}.queue-layout{grid-template-columns:minmax(0,1.14fr) minmax(480px,1fr);gap:25px}.ticket-list{max-height:1060px}.ticket-row{padding:21px 24px}.detail-section{padding:23px 26px}}
@media(max-width:1250px){.sidebar{width:184px;padding-left:10px;padding-right:10px}.workspace{margin-left:184px}.brand{font-size:29px}.workspace-label{font-size:8px;letter-spacing:1px}.nav-link{font-size:12px;padding:13px 12px;gap:8px}main{padding:24px 22px 36px}.topbar{padding:0 24px}.preview-notice{padding:10px 24px}.queue-layout{grid-template-columns:minmax(0,.9fr) minmax(360px,1fr);gap:16px}.stats{gap:10px}.stat{padding:17px 15px}.stat-icon{width:33px;height:33px}.stat-number{font-size:25px}.filters{flex-wrap:wrap}.filters select{min-width:110px}.detail-section{padding:18px}.detail-head{padding:19px}.ticket-row{padding:17px 15px}.ticket-row-top{font-size:9px}.source-badge{font-size:8px}.ticket-row-bottom{flex-wrap:wrap;gap:8px}.toast{left:calc(50% + 90px)}}
@media(max-width:1000px){.sidebar{width:75px;padding:24px 9px}.brand{font-size:0;padding:0;text-align:center}.brand:before{content:'s';font-size:32px;letter-spacing:-3px}.brand sup,.workspace-label,.sidebar-bottom,.nav-link>span{display:none}.sidebar nav{margin-top:35px}.nav-link{padding:14px;justify-content:center}.nav-link .nav-counter{display:none}.workspace{margin-left:75px}.queue-layout{grid-template-columns:minmax(280px,.88fr) minmax(340px,1fr)}.stat-icon{display:none}.stat{padding:16px}.toast{left:calc(50% + 38px)}.page-heading .heading-actions{max-width:230px;justify-content:flex-end}}
@media(max-width:780px){.sidebar{position:static;width:100%;height:auto;padding:14px 18px 0;border:0;border-bottom:1px solid var(--border);flex-direction:row;align-items:center;gap:20px;flex-wrap:wrap}.brand{font-size:25px;padding:0;text-align:left;letter-spacing:-1.5px;line-height:1}.brand:before{content:none}.brand sup{display:inline;font-size:8px;top:3px}.sidebar nav{margin:0;display:flex;flex:1;justify-content:flex-end;gap:3px;padding-bottom:12px}.nav-link{padding:9px;gap:5px;border-radius:6px}.nav-link svg{width:17px;height:17px}.workspace{margin:0}.topbar{height:50px;padding:0 19px}.preview-notice{padding:9px 18px;font-size:10px}.staff-label{display:none}.topbar-right{gap:8px}.staff-avatar{width:25px;height:25px;font-size:10px}.breadcrumb{font-size:10px}.demo-pill{font-size:10px}.page-heading{align-items:flex-start;margin-bottom:20px}.page-heading p{font-size:11px}.page-heading .heading-actions{max-width:none;flex-wrap:nowrap}.page-heading .heading-actions .button{font-size:0;padding:9px;gap:0}.page-heading .heading-actions svg{width:17px;height:17px}.page-heading h1{font-size:24px}.queue-layout{grid-template-columns:1fr;gap:20px}.ticket-list{max-height:410px}.stats{gap:8px;margin-bottom:20px}.stat{padding:12px 10px;border-radius:7px}.stat-number{font-size:24px}.stat-label{font-size:10px}.stat-number small{display:none}main{padding:22px 17px 32px}.panel-heading{padding:17px}.filters{flex-wrap:nowrap}.filters select{min-width:0}.detail{scroll-margin-top:16px}.detail-section{padding:20px}.ticket-row{padding:17px 19px}.ticket-row-top{font-size:10px}.source-badge{font-size:9px}.ticket-row-bottom{flex-wrap:nowrap}.detail-head{padding:20px}.cards-grid{grid-template-columns:1fr}.customer-summary{padding:19px;gap:16px}.customer-summary h2{font-size:16px}.customer-summary p{font-size:11px}.customer-avatar{width:43px;height:43px;font-size:16px;flex:none}footer{padding:0 18px 25px;font-size:9px}.toast{left:50%;font-size:11px}.topbar .staff-label{display:none}.panel-caption{font-size:10px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
.sr-only{position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.sidebar nav{overflow:auto;min-height:0;scrollbar-width:thin}.sidebar-bottom{padding-top:15px}.nav-link{padding-top:10px;padding-bottom:10px}.asms-action-row{display:flex;flex-wrap:wrap;gap:8px}
@media(max-width:780px){.sidebar nav{flex:0 0 100%;justify-content:flex-start;overflow:auto}.nav-link>span{display:block;font-size:11px;white-space:nowrap}.nav-link svg{display:none}.sidebar{gap:13px}.sidebar nav{padding-bottom:10px}}